FROM CHECK TO THE RIGHT HELP

Website down? Know what to do next.

You can investigate why your website is down yourself. Connecty makes it easier: check your website for free and let Connecty gather the technical check results. Share your status page with someone who can help, or ask your connected AI assistant for details and advice on who can fix the problem.

Example of an outage

Domain found
Your domain name points to a server.
Server reachable
The server responds to a request.
Secure connection failed
Check the SSL certificate.

01LESS INVESTIGATING, MORE PROGRESS

You don't need to know every technical detail

Check from the outside

You can try another browser or mobile data yourself. Connecty also checks from our server and shows the status, HTTP code and response time. That gives you more to go on than ‘it doesn't work for me’.

Share your status page

Add your website to Connecty and share your public status page with your host or web developer. They can see the latest checked status, the check time and the past seven days. You don't have to put that overview together yourself.

Ask your AI assistant for advice

Connect Connecty to your AI assistant and ask: ‘What details are available about the outage, and should I contact my host, web developer or domain registrar?’ Your assistant can retrieve the available check data, explain it and help you decide what to do next.

02COMMON CAUSES

Want to investigate the cause yourself? Start here

You can work through these common causes yourself, but you don't have to become a technician. Use Connecty's check results as a starting point. Share your status page or ask your connected AI assistant what to do next; a check alone doesn't prove the cause.

Domain name expired

How to recognise it: The address doesn't open at all, the browser says the server can't be found, or you land on a parking page from the registrar.
Check yourself or get help: Check the expiry date and payment with your domain registrar, or ask them to do it for you. Send the domain name and check result. Connecty can show that a site is unreachable, but it doesn't confirm whether your domain has expired.

DNS changed or not propagated yet

How to recognise it: After moving to a new host or changing DNS records, some visitors see the new site, others the old one or nothing at all.
Check yourself or get help: Know your way around DNS? Check that the records point to the right server. Otherwise, ask whoever manages your domain or DNS. Mention any recent move or change and share your status page as a record of reachability.

SSL/TLS certificate expired

How to recognise it: Instead of the page, the browser shows a warning such as “Your connection is not private” or “Warning: Potential Security Risk Ahead”.
Check yourself or get help: Use Connecty's free SSL check for certificate details. Share the result with whoever manages your certificate, often your host. Ask them to check validity, the domain name and automatic renewal; don't ignore the browser warning.

Check the certificate now

Hosting outage or limits exceeded

How to recognise it: The site loads very slowly, stops with a timeout or shows an error page from your host, for example with 502, 503 or 508.
Check yourself or get help: See whether your host reports an outage. You can check limits and invoices in your control panel yourself, or ask your host to do it. Share your Connecty status page and the time so support can look up the server logs.

WordPress, theme or plugin error

How to recognise it: A white screen, the message “There has been a critical error on this website” or a 500 error, often right after an update.
Check yourself or get help: Note what changed most recently. If you can manage this safely, check error logs and backup options. Otherwise, let your web developer investigate the plugin or theme. Share your status page and the error message; you don't need to edit files yourself.

Stuck in maintenance mode

How to recognise it: Instead of the website you see a message like “Briefly unavailable for scheduled maintenance”, often with status 503.
Check yourself or get help: Check whether maintenance is still in progress. If the update is finished but the message remains, ask your web developer to investigate maintenance mode. Include the update time and share your status page to show what the checks found.

Blocked by a firewall or CDN

How to recognise it: You get “403 Forbidden”, a security challenge or an error page from your CDN while others see the site normally, or the other way round.
Check yourself or get help: Try mobile data to see whether your connection makes a difference. Ask your host or CDN administrator to check the security rules. Share the error message and Connecty's check result: a firewall can block our check too.

03ERROR CODES

The error code is a clue, not homework

Connecty's instant check shows the HTTP code when the server responds. You don't need to memorise it: the meanings are below. Pass the code to support or ask your connected AI assistant to explain the available check data. The code alone isn't a definitive diagnosis.

403 Forbidden: The server is reachable but refuses access. Common reasons are wrong file permissions, a block in .htaccess, a firewall rule or a blocked IP address.
404 Not Found: The server answers, but there is no page at this address. If even the homepage returns it, files are often missing after a move or the domain points to the wrong folder.
500 Internal Server Error: Code on the server failed, in WordPress usually because of a plugin, a theme or a broken .htaccess. The error log at your host names the cause.
502 Bad Gateway: A server in between, such as a CDN or proxy, got no valid answer from the actual web server. Often the web server itself is overloaded or has crashed.
503 Service Unavailable: The server is unavailable right now because of maintenance, overload or a hosting plan that has hit its limits. It is usually temporary.
504 Gateway Timeout: A server in between waited too long for the web server. Usually slow scripts, an overloaded database or a network problem at the host are behind it.
Timeout No answer: The server doesn't answer in time, or at all. That happens when it is down, a firewall drops the connection or the domain points to the wrong IP address.

04REACH THE RIGHT PEOPLE FASTER

Website down: who can help?

Connecty takes care of the technical check results; you share them with the right person. Send your status page to your host, web developer or domain registrar: it shows the latest checked status, the check time and the past seven days. Not sure who to contact? Ask your connected AI assistant for the available details and advice on who can fix the problem.

How to connect your AI assistant

Your hosting provider

Often your first contact for 500, 502, 503 or 504 errors, timeouts and hosting limits. Share your status page and any error code from the instant check. Your host can inspect server logs and investigate, including problems with certificates they manage.

Your web developer or agency

A good starting point for errors after an update, a new plugin or a change to your site. Share your status page, explain what changed and include the error message. Your developer knows the code, theme and backups and can investigate a fix.

Your domain registrar

For an expired domain or questions about domain and DNS settings. This may be the same company as your host. Share your status page and mention any recent domain transfer or DNS change. If your DNS is managed elsewhere, that provider can help you further.

05DON'T START FROM SCRATCH EACH TIME

One link to share. Your AI for the explanation.

Put up to five HTTPS websites on your own free Connecty status page. Connecty gathers the check results and shows the past seven days, so you don't have to keep that overview yourself. Share the link with whoever can get your website back online. With Connecty connected to your AI assistant, you can also ask for details, explanations and advice on who to contact.

Good to know: Connecty checks once a day, scheduled for 08:00 UTC. If you switch on status emails, you get an email after that check when a site is down. If you need a warning within minutes, use a monitoring tool with alerts alongside it.

Create your shareable status page Check your website for free

06GOOD TO KNOW

Straight answers.

How do I find out whether my website is down for everyone?

Open it on another device and over mobile data, and test it with Connecty's free online check, which fetches the address from our server. If it can't be reached anywhere, it is most likely down for everyone.

How do I share the results with someone who can help?

Add your website to Connecty and create your free public status page. Share the link with your host, web developer or domain administrator. They can see the latest checked status, the check time and the past seven days. You can send an error code or screenshot from an instant check separately. The status page isn't a live view.

Can my AI assistant help me decide who to contact?

Yes. Connect Connecty to a supported AI assistant and ask for the available check data, an explanation of the outage and advice on who can help. Your assistant can use that information to suggest a next step. This isn't a guaranteed diagnosis: your host, web developer or domain administrator may need to investigate the cause further.

Does Connecty alert me when my website is down?

Only by email, and only if you switch it on. Connecty checks each website right after you add it and then once a day, scheduled for 08:00 UTC, and shows the result on your public status page. With status emails on, you get one email after the daily check when a site went down or is back up. For warnings within minutes you need a monitoring tool.

What does Connecty cost?

Nothing. Connecty is free for up to five HTTPS websites, and the online check works without an account.

07A HOME FOR YOUR WEBSITE STATUS

Your next link
starts here.

One public page for the websites that matter to you.

Up to five websitesFree to use